Rental & School Conditions

We recommend reading the conditions before contracting our services. Any questions, don’t hesitate to contact us.


Courses start and finish at the meeting point in Borreguiles just in front of the “Al-Andalus” gondola exit. However, if the students arrive on time, the meeting point will be in the School in Pradollano Square to go to the meeting point with the instructor.

The courses start at ten or eleven o’clock in the morning. Any delays due to bad conditions on the mountain highway or any other reasons will not change the starting time and lost time will not be refunded. We recommend that the students get the instructor’s phone number to locate them in case of a delay.

☞ The courses take a minimum number of four and a maximum number of eight students per instructor. If the minimum student-instructor ratio is not met, the course might be cancelled, postponed or changed to a private lesson, which will result in a price increase.

☞ In general, the courses are distributed according to similar ages and levels.

Private lessons:

 Privat lessons can begin at several meeting points, either at the location of the School in Plaza Pradollano, at Borreguiles, or arranged pick-ups at the students’ lodging.

☞ Any delays that are not caused by bad weather conditions will not result in any type of compensation.

To reach a perfect private lesson we recommend not hiring lessons for adults and children together. It’s preferable that children and adults receive the lessons separately.

General information:

☞ For the student’s comfort we recommend making reservations on our website.

Prices, offers and schedule availability may be consulted on the website, by phone (657 454 448), or by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.).

☞ All private lesson reservations, courses or any type of hire are contractual in nature from the moment 50% of the total amount is paid.If the minimum number of students is not met, the course may be cancelled, postponed, or changed to a private lesson resulting in a refund or price increase. Students will be notified before this takes place.

 We recommend the use of an approved helmet for winter sports. Junior and children’s hire prices include helmets.

It is strongly advised to follow Cetursa Sierra Nevada safety instructions and the signs along the slopes.

☞ Check that the information on the reservation is correct: schedule, date, discipline (ski or snowboard). If any information is not correct, contact us immediately.

☞ Lift tickets are NOT included in the price.

By the time lessons start students must be in possession of a lift ticket and equipped with either their own or hired equipment. Lift tickets can be purchased online or at the ticket counters.

☞ At the ticket counters students can acquire an additional insurance. Information about prices and coverage is available at the ticket counters.

 If needed, it is possible to hire everything for skiing and snowboarding in our shop. If courses are hired, equipment rental is included in the package price. In the case of private lessons, an extra 20% discount is given on the rental prices.

☞ Keep in mind the needed time to get the lift tickets and the equipment to be on time for lessons.

There may be queues on busy days.

 Access to the resort is through a mountain highway. Drive carefully and be aware of icy parts of the road. If there is snow you might need chains to get to Sierra Nevada.

All lessons and courses are carried out whenever the ski resort (lifts and slopes) is functioning and allows the proper use of our services.Our School is not responsible for delays caused by any other reason.

If, due to weather conditions (intense winds, absence of snow) the station closes, or in case of an accident or illness on the part of the student,the School would either postpone the lessons or refund the corresponding amount.

Before hiring our services, we suggest consulting weather forecasts.

☞ For safety reasons, the instructor is the one that decides the lifts, itineraries and slopes to be used, appropriate for the student’s skills and snow conditions.

☞ Groups are decided according to the technical level that the student communicates to us. However, slight differences always exist in the technical skills of the students, and the studentsmust bear that in mind at the time of hiring a groupcourse. If you want to avoid this risk, we recommend booking private lessons.

The instructor will always adapt to the learning requirements of the least skillful student, keeping in mind his/her safety at all times.

☞ In case a student gets injured in the course of a lesson he or she will be moved by the rescue services to the medical center of the ski resort. If the injured person is a minor, a School employee will accompany him or her and parents or guardians will be notified. If it is impossible to get in contact with any of the parents or guardians, the student will remain on the company premises.

It is important that a complete report of the accident is made with ALL the pertinent information.

 In case of an accident or emergency, follow the directions of the instructors and maintain calm. Emergency number is 112.

☞ Physical conditions and necessary knowledge to practice winter sports:

- Good training all year round.

- Sufficient energy. Have a good breakfast and take breaks throughout the day.

- Good technical preparation. Put yourself in the hands of a professional instructor even though no experience is necessary to learn to ski or snowboard.

- Previous warm-up. Dedicate up to 20 minutes to stretching the important joints.

- Use sunscreen with 50 SPF and sunglasses because the reflection of the light in the snow increases the radiation received.

 Winter sports imply certain risks that are difficult to avoid. The School has an accident insurance and legal liability insurance if an accident should take place during a private lesson or course.

☞ In case of an accident in the course of lessons the student has to get a properly completed medical report from the first aid in the medical center of the ski resort. The same day of the accident, the student or his/her parent or guardian should come to the School to deliver a copy of the medical report. Any medical report from the first aid that does not indicate the following information will be accepted: date, hour and place of the accident, name, ID, age, address and contact phone number, discipline (ski or snowboard), name of the instructor, cause and injuries of the accident.

☞ Claim forms are available.

If you want to have any suggestions for us, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

☞ LOPD (Obligatory Law of Data Protection Act)

Your personal details can be included in the client’s files of Las Gondolas Rental & School for the purpose of being able to carry out the reservation process. They can also be used by our company to send offers and ads. If there are pictures of you on the website against your will, notify (657 454 448 or This email address is being protected from spambots. You need JavaScript enabled to view it.) and they will be removed as soon as possible.

☞ The hiring conditions, as well as the current prices are exhibited in our location at Pradollano Square and on the website (

Standards of on-line sale and refunds

☞ To confirm a reservation, 50% of the final cost will be charged. The remaining amount must be paid in the shop.

1) Forms of payment:

- Bank transfer indicating name and ID of the reservation holder. Send a confirmation of the transaction to This email address is being protected from spambots. You need JavaScript enabled to view it.

2) General information:

- The payment must be made 72 hours before the start date of the hired services.

- All reservations not paid before the due term will be nullified.

- Las Gondolas Rental & School reserves the right to cancel courses if the minimum number of participants is not reached. In this case the full amount is refunded or an alternative option is arranged.

- On the day of the lesson or course, it is not necessary to present any proof of payment. The students should arrive 10 minutes prior to starting time at the meeting point. The instructor will contact any missing participants by phone.

3) Refunds:

-Refunds are made if courses and private lessons are not carried out due to the closure of the ski resort (high winds, lack of snow or any other major force that prevents the functioning of the mechanical lifts).

In case of an accident, the corresponding amount for any unused service will be refunded.

- Past 48 hours prior to the use of employed services, neither refunds nor changes will be accepted.